We do not offer exchanges or refunds on fish or products that have already processed payment. Please be certain of your selection when you purchase, as the fish will be taken down as soon as it’s processed payment. We guarantee live arrival for our fish excluding transshipping fish, for transshipping all guarantees are through your seller overseas. For our store fish if doa occurs please email us a photo of your fish with the tail cut off within 1 hour of delivery by UPS, if first attempt is missed all guarantees void, guarantee is only for fish cost and not shipping.
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